If you're experiencing difficulty resetting your password, here are a few steps to consider:
Account Creation: Ensure you have an active account with us. If you're a new bride, you may need to create an account first. You can do this by selecting ‘Create Account’ from the menu.
Email Accuracy: If you're an existing user or bride, double-check for any typos in your email address. A small mistake can prevent the reset email from reaching you or working.
If you was previously a Creative Freedom User and it's been more than 45 days since your last payment, your account may have been deactivated. In this case, please sign up again to regain access.
Further Assistance: If these steps don't resolve the issue, please don't hesitate to reach out to us at [email protected] for personalised support.