First ensure the bride or client email address is correct on the bride card.
To send a Reset Password Request to your client:
From the bride card's 'Overview' section scroll down to 'Bride Login Details'
Click the down arrow to show the 'lock' and 'cross' icon
Click the 'lock' icon circled below:
This will send a reset password email to your client where they can reset their password to login.
Incorrect Email Address on File:
If the client's email address is incorrect then click the X icon to remove the account, then correct the clients email address.
Your bride will now need to create a new account with the corrected email address.
This help article will guide your client on how to do this, please copy this link and send it to your client:
Resetting the Bride Login Details:
