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Frequently Asked Questions
Find your answer to our most frequently asked questions
63 articles
Is there a free trial for the app?Discover more about our 30 day trial period.
Can I see my Google Calendar entries in my Creative Freedom Calendar?
Can I book out time like holidays in the calendar?
My mileage calculator isn’t working
I need to update my billing details/payment card
How do I upgrade to a Yearly Membership?
I can’t log in
My bride can’t see the pay button/my bank details
Do my brides need to download an app?
Do my brides have to create an account?
How do I share my trial availability with brides 6 months before the wedding?
Is there a way to stop my emails going to junk folders?
A bride has uploaded her images and it says image download fails.
If I change my payment terms will it change my current bookings?
If I update my services and rates will it change my current brides details?
Can I use Creative Freedom on any device (laptop, phone, iPad, desktop)?
Can I access my data offline or somewhere with no internet?
I'm not tech-savvy, will I struggle?
How secure is my/my brides data on Creative Freedom?
Can I schedule and manage appointments with Creative Freedom?
How does the enquiry form work?
Can I customise the branding of my enquiry form?
What is the WedQuarters and how do my brides use it?
Do I incur a fee when brides book through the app?
Can I share files and images with my clients through Creative Freedom?
Can I accept payments through Creative Freedom?
What is the fee for accepting payments via the app?
What automations can be deactivated?
How do I archive, unarchive or delete a bride/client?
Can I cancel my subscription anytime?
My availability isn’t showing on my enquiry form
Do I need to add anything to my T&Cs after signing up to Creative Freedom?
My prices and payment breakdowns are different for brides booked before joining. Can I still add these?
Can I share my Creative Freedom Calendar to my phone?
Can I join Creative Freedom with PayPal?
How do I turn off/on sending automatic emails?
Can I add notes to my bride’s record cards that they won’t see?
A bride is paying in instalments, how do I record this?
How do I add attachments to my emails?
I received an error when sending an email
My app notifications aren’t coming through
How do I add previously signed terms, questionnaires etc from my previous system?
How do I write my own emails for a Workflow?
How much is Creative Freedom?
What’s the difference between Lite, Pro and Yearly?
I’ve copied an email template into Creative Freedom but it’s sending with weird symbols and letters
I was previously a member can I rejoin?
Can a bride with an existing account for one stylist use it for another stylist's services?Bride with an account can easily access services from multiple stylists using one login. Learn how!
My bride can't access their WedQuarters via their link
How can I create another column on my Wedding Morning Scheduler for my assistant?Trouble creating a new column for your assistant? Get guidance on adding the assistant add-on and allocation process.
Can I send bulk emails, like newsletters, via Creative Freedom.
Services aren't showing on my enquiry form
Should I reschedule or resend workflows?Learn when to check the checkbox for rescheduling or resending workflows attached to wedding/trial dates.
Google Calendar is not syncing correctlyExperiencing issues with Google not displaying all your Creative Freedom entries? Here's a quick fix to get everything back on track:
A new calendar event will not saveWhy your calendar event is not saving and the date picker continues to show
How do I speak to someone in the support team?
How do I change a calendar entry title or colour?
What is 'caching' and how do I clear my cache?
Wedding Morning Schedule entries aren't showingf you have created a Wedding Morning Schedule (WMS) but it's no longer showing, this could be due to changing the wedding date.
How to add a discount line to a quote
Syncing calendar colour changesLearn how to sync your current calendar entries with your new colours
How do I check if Terms have been signed by a bride?Quickly check if your terms have been signed by a bride
How do I offer trial dates to brides using my availability schedule?Once you have created your availability schedule you can send the link to brides using a message template