Frequently Asked Questions
Find your answer to our most frequently asked questions
98 articles
- Is there a free trial for the app?Discover more about our 30 day trial period.
- Can I see my Google Calendar entries in my Creative Freedom Calendar?
- Can I book out time like holidays in the calendar?
- My mileage calculator isn’t working
- I need to update my billing details/payment card
- How do I upgrade to a Pro or Yearly Membership?
- I can’t log in
- My bride can’t see the pay button/my bank details
- Do my brides need to download an app?
- Do my brides have to create an account?
- How do I share my trial availability with brides 6 months before the wedding?
- Is there a way to stop my emails going to junk folders?
- A bride has uploaded her images and it says image download fails.
- If I change my payment terms will it change my current bookings?
- If I update my services and rates will it change my current brides details?
- Can I use Creative Freedom on any device (laptop, phone, iPad, desktop)?
- Can I access my data offline or somewhere with no internet?
- I'm not tech-savvy, will I struggle?
- How secure is my/my brides data on Creative Freedom?
- Can I schedule and manage appointments with Creative Freedom?
- How does the enquiry form work?
- Can I customise the branding of my enquiry form?
- What is the WedQuarters and how do my brides use it?
- Do I incur a fee when brides book through the app?
- Can I share files and images with my clients through Creative Freedom?
- Can I accept payments through Creative Freedom?
- What is the fee for accepting payments via the app?
- What automations can be deactivated?
- How do I archive, unarchive or delete a bride/client?
- Can I cancel my subscription anytime?
- My availability isn’t showing on my enquiry form
- Do I need to add anything to my T&Cs after signing up to Creative Freedom?
- My prices and payment breakdowns are different for brides booked before joining. Can I still add these?
- Can I share my Creative Freedom Calendar to my phone?
- Can I join Creative Freedom with PayPal?
- How do I turn off/on sending automatic emails?
- Can I add notes to my bride’s record cards that they won’t see?
- A bride is paying in instalments, how do I record this?
- How do I add attachments to my emails?
- I received an error when sending an email
- My app notifications aren’t coming through (iPhone)How to clear cookies and cache on your iPhone
- How do I add previously signed terms, questionnaires etc from my previous system?
- How do I write my own emails for a Workflow?
- How much is Creative Freedom?
- What’s the difference between Lite, Pro and Yearly?
- I’ve copied an email template into Creative Freedom but it’s sending with weird symbols and letters
- I was previously a member can I rejoin?
- Can a bride with an existing account for one stylist use it for another stylist's services?Bride with an account can easily access services from multiple stylists using one login. Learn how!
- My bride can't access their WedQuarters via their link
- How can I create another column on my Wedding Morning Scheduler for my assistant?Trouble creating a new column for your assistant? Get guidance on adding the assistant add-on and allocation process.
- Can I send bulk emails, like newsletters, via Creative Freedom.
- Services aren't showing on my enquiry form
- Should I reschedule or resend workflows?Learn when to check the checkbox for rescheduling or resending workflows attached to wedding/trial dates.
- Google Calendar is not syncing correctlyExperiencing issues with Google not displaying all your Creative Freedom entries? Here's a quick fix to get everything back on track:
- A new calendar event will not saveWhy your calendar event is not saving and the date picker continues to show
- How do I speak to someone in the support team?
- How do I change a calendar entry title or colour?
- What is 'caching' and how do I clear my cache?
- Wedding Morning Schedule entries aren't showingf you have created a Wedding Morning Schedule (WMS) but it's no longer showing, this could be due to changing the wedding date.
- How to add a discount line to a quote
- Syncing calendar colour changesLearn how to sync your current calendar entries with your new colours
- How do I check if Terms have been signed by a bride?Quickly check if your terms have been signed by a bride
- How do I offer trial dates to brides using my availability schedule?Once you have created your availability schedule you can send the link to brides using a message template
- Out of Office / Holiday ModeHeading off on holiday or simply 'out of office'? Learn how to notify your clients
- Why is the Calendar Entry Different from the Bride's Event Date?
- Can I create a one off reminder within a Bride Card?Create ad hoc to do's for individual brides
- I signed up but am not yet a memberHow do I start my subscription?
- Creating a one day bookable eventCreate a one-off bookable event with time slots for proms, the Races, Christmas party hair and makeup etc.
- Confirm Special Occasion Booking
- How do I bulk email / message my brides?Simply export your brides details and upload to a email service provider to contact your brides all at once
- How do I link a trial appointment request to a brideSimply link an appointment request to a currently booked bride
- The language of my app has changedSwitch the language back if you have accidentally changed the language of the app
- My availability isn't showingTroubleshoot how to amend your event settings to ensure your availability is showing correctly
- My brides have replied to an email I sent via Creative Freedom, but I haven't received an email reply
- How to add alternate Terms & ConditionsAs a Pro Member you can add alternative contracts for wedding bookings
- How to add alternate Payment TermsAs a Pro Member you can add alternative payment terms for wedding bookings
- How to set a quote to expire and how to reactivate a quoteIf you wish your quotes to expire after a certain number of days follow these instructions to set this up
- Why Emails Go to Spam and How Creative Freedom Solves the ProblemThanks to emails being abused by marketers for years email filters are now stricter than ever
- How to Save an Email Address as a Contact to Prevent Emails Going to Junk
- Clients login link not working, not received or need to reset their passwordIf your client's login link is not working or hasn't been received you can send them a reset password email
- Which Plan is Right for Me?Compare Creative Freedom and Creative Freedom Pro to find the perfect fit for your bridal beauty business.
- How to update workflows for a bride after workflows have been changedLearn how to cancel and generate workflows once they've been updated in your settings
- Reconnecting Your Google Calendar to Creative FreedomIf your CF calendar entries are no longer syncing with your Google Calendar, it may be necessary to reconnect your Google account.
- Add Bride's to a waiting listIf you've received an enquiry but haven't yet opened your diary for that date you can add a bride to a waiting list
- How to add a document to a bride's WQWant to share a document with one or all brides?
- My embed enquiry form isn't fully showing on my websiteLearn how to tweak the code in order to have your enquiry form expanded
- Clearing Wedding Morning SchedulerClearing the WMS or WMS is blank
- How do I know if a quote has been viewedLearn how to see if a bride has clicked the quote link via email
- I've logged in as a bride and now I can't access my accountThis help article helps if you are unable to access your account as you logged in as a bride/client
- Workflow Dates Not Generating
- Why Are My Workflows Being Duplicated?If you're seeing duplicate workflows scheduled for the wedding day, it’s likely due to using the manual workflow creation option incorrectly
- Working in a Different Timezone? Here's What You Need to Know
- How do I download my clients contact details?
- How to link an appointment to a client who doesn't yet have a record card
- Why do my brides’ replies come through to my email instead of the app?
- Email Shows as Opened, but the Client Says They Haven't Received ItIf you’ve noticed that an email appears as opened in Creative Freedom, but your client says they haven't received or read it, here’s what may be happening.
- Occasion Workflows (BETA)Occasion workflows have now launched and are currently in BETA.
- Load calendar entries older than a year