When a bride makes a payment via the app they are taken to Stripe to make the payment. When this is completed your bride is returned to Creative Freedom and the payment is recorded.
Creative Freedom relies on Stripe to send back information such as the amount paid. This process triggers workflows, like recording the payment, once the bride is redirected back to their WedQuarters (WQ) page.
However, in the very rare situation that the bride losses internet connection or closes their internet browser after payment is made it can prevent our system from recording the payment. This is not a system error but an unavoidable issue due to the interruption of the communication between Stripe and Creative Freedom.
Ensuring Payment Records
To ensure you have an additional record of all payments made, you can enable payment notifications in Stripe. This can provide a backup confirmation that payments have been successfully processed.
How to Enable Payment Notifications in Stripe
Log in to Stripe: Go to the Stripe website and log in with your credentials.
Access Settings: Navigate to the 'Settings' section.
Profile: Select 'Profile' from the settings menu.
Communication Preferences: Scroll down to 'Communication Preferences'.
Enable Notifications: Toggle on the 'Successful payments' option. This will ensure you receive an email for each successful payment, including the bride's email address and the amount paid.
What to Do in Case of Issues
We have prompts in place to remind brides to wait for their WQ to reload after making a payment and also additional information during the checkout process advising brides not to close their browser and to confirm payment with the supplier if there is a loss of internet connection.