If you receive a "this is not a valid password reset request" error message while attempting to reset your password, it's likely due to one of two reasons:
Incorrect Email Address: The email address you entered for the password reset doesn't match the one associated with your account.
No Existing Account: Alternatively, you might be trying to reset the password for an email address that isn't yet created.
To resolve either issue, follow these steps:
Create Account: Navigate to the menu, from your WedQuarters, and click on 'Create Account' (see image below)
Enter Details: Enter your email address and create a password to proceed with creating your account.
Alternatively please contact your booked supplier who can reset your account.
If you encounter any further issues or have questions, feel free to reach out to our support team for assistance [email protected]
