Steps for Account Recovery
Accessing Bride’s Account Details
Navigate to the Overview section of the bride’s card.
Locate the bride's account details.
If no account has been created this will be highlighted in grey. Ask your bride to create an account by selecting this from their menu.
If an account has been created this will be highlighted in green.
Sending a Reset Password Request
If an account has been created, click the down arrow in the bride’s account details section of the bride’s card overview.
Select the envelope icon to send a reset password request to the bride’s email.
Correcting Email Errors
If the bride’s email listed is incorrect or contains a typo, click the X in the account details section to reset the login information. Inform your bride to create a new account.
Bride’s Self-Service Password Reset
Inform the bride that she can independently reset their password.
Direct them to click ‘Login’ on the menu of the WQ and select ‘Reset Password’. They will receive an email, which may go to their junk folder.
If the bride continues to experience access issues please ask them to contact our support team for further assistance at [email protected].
